At Les Passionnées, we are committed to providing you with a pleasant and hassle-free shopping experience. Below is our shipping policy:

Shipping Fees : We offer free shipping on all orders of $85 or more, before taxes and discounts. For orders below this amount, a standard shipping fee of $11.95 will apply.

Delivery Times : Once your order has shipped, you will receive a confirmation email with a tracking number. Delivery times may vary depending on your location, but we strive to process all orders within 1 to 3 business days.

Delivery Areas : We currently ship within Canada only. If you have any questions regarding delivery in your area, please feel free to contact us.

Order Tracking : You can track your order at any time using the tracking number provided in your confirmation email.

Returns and Exchanges : If you are not completely satisfied with your order, please refer to our return policy for more information on returns and exchanges.

Lost Packages & Incorrect Address:  Accuracy of Customer Information      The customer is responsible for providing accurate information when placing an order (name, full address, postal code, phone number, etc.). Any error may result in delays, additional fees, or the return of the package.
If the package is returned to us due to an incorrect or incomplete address, reshipping fees will be charged to the customer. Initial shipping fees are non-refundable.

Address Modification
If you notice an error in your address after placing your order, please contact us immediately. We will do our best to correct the issue, but no guarantee can be made if the package has already been processed or shipped.

Lost or Undelivered Package
All our shipments include a tracking number. If your package appears to be lost:

• Check the tracking information provided

• Verify with neighbors, concierge, or delivery location

• Contact us so an investigation can be opened.
  An investigation with the carrier may take 5 to 10 business days. No refund or replacement will be issued until the investigation is completed.
  If the carrier confirms the package is lost, a replacement or full refund will be offered.

Stolen Package After Confirmed Delivery
If tracking shows “Delivered” but you did not receive the package, this may be considered theft after delivery. In this case, we are not responsible, and no free replacement will be provided.
We recommend choosing a secure delivery location, a pickup point if available, or enabling tracking notifications.